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Southwest’s spokesperson didn’t provide much illumination on the problem, except to say it is working closely with its inflight vendors to “provide a product that our customers expect when flying Southwest. “Should have listened to Mom,” I thought, as I flipped open my laptop to begin writing an article due right after our trip.
#Southwest airtime player app plus
On the plus side, I already had the app on my phone so I offered it up to my two daughters, and four eyes proceeded to squint into the five-inch screen.īut, they were happy and so was I.
#Southwest airtime player app update
So we encourage our customers to download or update the Southwest Mobile App and/or AirTime Player App before their flight.” While Southwest has long touted satellite-based, gate-to-gate Internet, I’ve never used it at the gate because I work in-flight and rely on my laptop, which must be stowed until 10,000ft.Ī Southwest spokeswoman later explained why a paid session is necessary to download the app on board Southwest aircraft, telling me: “We are unable to whitelist the Apple Store or Google Play Store on the onboard entertainment portal during flight. The girls tried to log onto the Internet in order to download the app but it didn’t work.
We were in for a six-hour+ flight, after all.
#Southwest airtime player app series
So, before takeoff, I advised the girls to download the app to ensure they could watch movies and TV series on their devices without paying the $8 fee for inflight Internet.
#Southwest airtime player app software
That’s why it’s my go-to airline.īefore the flight, I had received a message about Southwest’s app-based entertainment. In November, along with the launch of free movies, the Southwest mobile app was updated to include the necessary digital rights management software to allow access to DRM-protected content on the inflight portal. That’s extremely impressive in an industry that increasingly crunches passengers. I was relieved to learn that, even with the new MAX, Southwest continues to march to its own drum. I’ve always been impressed with Southwest’s legroom and the MAX 8 didn’t disappoint at 32-33 inches, according to SeatGuru. It was time to move on and as I settled in, I realized I was traveling not only on a brand new Boeing 737 MAX but a MAX 8, my first. One of the great things about Southwest is the fact it empowers frontline personnel to make decisions that are meaningful to passengers, so it is hard to complain about that. It is the responsibility of our customer service agents to evaluate the needs for such assistance. Our policies have not recently changed.” It said it had not, with a spokeswoman offering this response to my query: “There are certain conditions in which Southwest does offer pre-boarding courtesies. Much has been written lately about airlines changing their boarding policies so it was natural for me to ask the airline if it has changed its boarding policies. Surprisingly, the gate agent boarded a group that ultimately took up the first three or four rows of the aircraft. One person in the group had a medical need, according to the gate agent, and while we were sympathetic, boarding the entire group seemed a little excessive to the guy behind me who noted that it kept the best customers (and source of high-value ancillary revenue) at bay. The trip began a little rocky as we A-Listers in A1-15 were kept waiting to board long past the boarding time. You see, I prefer to give experiences instead of things but this trip was more a gift to myself rather than a family Christmas present because I love traveling with my daughters, Alexis and Brooks. My adult daughters and I were headed for Monterey, California to tick off a bucket list item to take in the Monterey Bay Aquarium, kayak with seals, sea lions and sea otters and enjoy the beautiful and iconic coastal views on the way to Big Sur. But there were a few entertainment glitches.
A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app provided a good trip between Orlando and San Jose aboard Southwest Airlines.
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